Part 4 – The Big Picture: EHR Documentation and Patient Care
I often think about some valuable advice I received from a mentor, who said: “Keep patient care first, the business second, the staff third, and everything else fourth.”
Figure 1. Leadership Priorities
We’ve spent a lot of time in this series discussing EHR documentation and how it can benefit your practice. But documentation alone cannot improve patient care. In most practices, patient care is primarily managed through the EHR system. To really take your practice to the next level, you need to tailor your EHR to your workflows and the unique challenges that your practice faces.
While EHR systems are challenging to manage, they offer great potential for streamlining care processes and supporting high-quality patient care. Here are just a few ways that you may be able to customize your EHR system to fit your practice’s needs:
- Specialized encounter forms for each provider in your practice
- Progress note templates to ensure all necessary information is captured
- Integrated checklists to keep staff compliant with complex processes
- Best practices to encourage staff to utilize time-saving EHR features
- Custom training and documentation for your providers and staff
- Patient engagement tools, such as a patient portal and electronic intake forms
Medical Advantage can be a trusted partner as you embark on this process. We understand that every practice is different. There is not just one way that will work for everyone. We can help to make sure that your EHR system is working for you, and not against you. Our teams are working with provider organizations around the country every day to maximize their EHR investment.
Medical Advantage’s EHR Consultants can also get your organization moving forward effectively and efficiently by:
- Reducing no-show rates and surgical cancellations
- Facilitating a faster and cleaner revenue cycle
- Increasing employee satisfaction and retention
- Improving patient engagement
With so many competing priorities, it can be easy to lose perspective. By focusing on patient care as your ultimate motivating factor, everything else will fall into place. While it can seem like a daunting task to create, organize and manage all your EHR documentation, there is an end in sight. If you follow the advice in this series of articles, your practice will get in shape before you know it.