Not only does anemic patient engagement lower the quality of care, but it also comes with a high price tag. For example, it is estimated that that nonadherence to treatment plans causes about 100,000 deaths or $100 billion in medical costs – both considered preventable*.
5 Common Blocks to Patient Engagement
Condition: Patient does not feel heard.
Remedy: Communication techniques like BATHE:
Background: The full story in the patient’s words.
Affect: How this issue impacts the patient’s life.
Trouble: How this affects the patient emotionally.
Handling: What the patient has about it.
Empathy: “This all must be hard on you.”
Condition: Patient does not understand next steps.
Remedy: Provider uses the “teach back” method by asking the patient to repeat back important information or instructions.
Condition: Patients (especially some minorities) are apprehensive or intimidated by the clinician or providers in general.
- Reassurance that the patient’s needs are a priority, and the provider keeps their word consistently.
- Communication shaped by “cultural competency” to foster a compassionate environment.
Condition: The economic situation of the patient makes it difficult to follow a care plan.
Remedy: Provider acts as an advocate for the patient, making adjustments for a feasible care plan. Connect the patient with community resources that help them be successful – assigning the patient a care manager may also help.
Condition: Patient lacks motivation to follow the care plan because they don’t understand their own health issues enough to see its importance.
Remedy: Use teaching aids such as take-home materials, diagrams, models, and videos to explain the relevant concepts. Encourage the patient to learn more about their health issues.
Condition: Patient isn’t aware of what’s happening with their health over time.
Remedy: Make an effort to supply patients with records either by hard copy or by helping them access the patient portal regularly.
*Source: US National Library of Medicine, National Institutes of Health
To learn more about practice solutions for common patient population problems, call 800-594-6115, visit medicaladvantage.com, or contact us by email at firstname.lastname@example.org