Telehealth Consulting Services

Medical Advantage telehealth consultants help you quickly launch and operationalize a telehealth program that engages patients and simplifies virtual patient visits – minimizing patient and provider exposure, and ensuring your patients receive the care they need, while your providers remain HIPAA compliant and are able to be reimbursed for their services.

• Assist practice in selecting appropriate telehealth technology
• Assess use of telehealth module in the practice EHR
• Provide guidance in selecting a standalone telehealth solution

• Setup and Installation of software
• Troubleshooting and support
• Custom configuration and settings

• Best practice training for telehealth implementation and use
• Review of common issues and how to resolve them
• Role-play, practice sessions prior to going live with patients

• Set goals and objectives of the telehealth capability
• Overview capabilities and approved use
• Facilitate communication and alignment throughout the practice

• Individual training for office scheduler
• Setting proper expectations with patients
• Pre-visit preparations
• Recommended visit types – best suited for Telehealth

• Tipsheets and instructions of how to use the solution
• Checklists for common Telehealth scenarios
• FAQ guides for patients and staff
• Guides for staff to help patients with the use of the technology

• Recommendations on patient communication
• Outreach campaigns and office signage
• Enabling text, patient portal and automated voice messaging

• Training for billing staff within the practice
• Documentation requirements for proper reimbursement
• Overview of proper codes used for Telehealth visits

ON-DEMAND WEBINAR

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