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athenaOne® Training: Optimize Practice Operations with Customized EHR Solutions

by | Apr 17, 2023

Like most electronic health record (EHR) systems, athenaOne® training modules include foundational educational materials to establish best practices. While Athena training manuals are helpful, customized strategies, such as an Athena EMR cheat sheets help to maximize return on investment (ROI) and avoid user frustration that often leads to burnout. By creating a personalized training program that accounts for organizational goals, stakeholder expectations, but especially the needs of its individual users, our consultants with athenaOne® experience can help providers optimize this robust EHR system.  

Why is EHR Training Important for the Best Utilization of athenaOne®? 

EHRs have revolutionized the healthcare industry by allowing healthcare providers to safely store and share medical records for instantaneous accessibility. However, adopting and fully leveraging this technology can be overwhelming for users. That is where our experienced EHR consultants come into play. With tailored training programs, users can receive instruction on the specific features and functions they need to navigate their optimal athenaOne®EHR system user experience with ease.  

Some of the benefits of customized training for athenaOne® include: 

  • Faster implementation and adoption of current and future EHR setup 
  • Reduced frustration with the system’s applications 
  • Streamlined clinical workflows for efficient completion of tasks 
  • Improved billing accuracy and revenue cycle management (RCM) that reduces errors and improves the financial outlook for the organization 

Medical Advantage Group’s consultants with athenaOne® experience provide training sessions called “provider personalization sessions” during which we sit one-on-one with providers and help them to assess and understand their typical workflows and review how to leverage documentation accelerators to improve encounter close rates and reduce charge entry lags. This is how we can offer the most beneficial customized solutions to help streamline virtually any documentation process.  

For example, we can help build text macros, which are recorded keystrokes that providers use to speed up documentation. Other training examples include gaining instruction on how to manage your clinical inbox, building out procedures for new users, developing customized, simplified templates, and much more.  

How Your Medical Practice Benefits from athenaOne® Superuser Training 

A superuser is a designated staff member who is extensively trained in athenaOne® EHR functionality. As the in-house EHR expert, a superuser is uniquely equipped to provide effective training for new users, readily troubleshoot technical issues, and determine the best customizations for the EHR system. Our expert consultants can help identify and train superuser(s) to ensure ongoing success with your athenaOne® system.  

athenaOne® Training Tools Your Medical Practice Can Benefit From 

No two practices are alike. That is why customized training tools, such as supplemental tip sheets that are personalized for each user’s role, are the most effective. Our EHR consultants also offer training customization for accelerators which work as catalysts for improved efficiency and performance, including: 

  • Procedure Templates  
  • Order Sets  
  • Saved Findings  
  • Text Macros  
  • Encounter Plans  
  • EPCS (Electronic Prescription of Controlled Substances) 
  • Compound Medications  
  • Pre-Scheduling Checklist  
  • Healthwise Content 

With a comprehensive athenaOne® training toolkit, organizations can confidently onboard new hires and keep teams updated knowing they will be trained for workflows that are consistent with best practices. 

What Practices Should Know About APIs and Market Training with athenaOne® EHR 

Application Programming Interfaces (APIs) empower providers with better communication and collaboration between different organizations such as fellow providers, pharmacies, or insurance companies. athenaOne® has built partnerships with multiple 3rd party vendors on their athenaHealth Marketplace. Communication between Athena and these applications is via APIs; however, without hands-on training, your team may miss valuable functionality.  

With the help of expert EHR consultants, providers can leverage athenaOne®’s unique API model to achieve interoperability with secure ease of sharing data across multiple platforms. With this increased connectivity, healthcare providers can: 

  • Make better informed decisions  
  • Be better equipped to improve patient outcomes  
  • Avoid unnecessary costs  

The athenaOne® API model also boosts patient engagement as it gives them enhanced control over their personal health data and enables them to easily share it with the healthcare provider who may become involved in their care journey. It also allows functional integration with third-party market applications, such as Zocdoc, which expands a practice’s referral network and increases revenue. 

Conclusion: Crafting the Right athenaOne® Training Strategy for Your Medical Practice 

athenaOne® software has powerful functionality that can improve practice operations and patient outcomes, but only when users have the right training and guidance to use it to the best of its capabilities. Customized training from experienced consultants is the most effective way to ensure that all users have the knowledge and tools they need to have a smoother transition and the best shot at long-term value from your EHR investment. 

Reap the Benefits of athenaOne® with Provider Personalization and Training 

To ensure optimal utilization of athenaOne® technology, it is imperative to have an effective and complete training strategy. Our consultants can create customized training solutions to optimize athenaOne® and promote the successful implementation and successful adoption of the technology. Contact us to learn more about how we can help you make the most of your athenaOne® software investment.  


  • Billie Fusigboye-Oni

    As an Athena consultant at Medical Advantage, Mrs. Fusigboye-Oni specializes in providing solutions for health plans, health systems, physician groups and practices. She is dedicated to improving the delivery of healthcare services and empowering providers with the tools and insi...

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