EHR Helpdesk

Minimize Interruption to Your Operations with On-Demand Support 

Issues big and small can quickly steal precious resources when not resolved quickly. As your patient population is counting on you every day, count on our helpdesk. Get expert answers and same-day solutions to common issues with EHR, RCM, and other operations troubleshooting.  

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Have Any of These Issues Caused Interruptions? 

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Electronic Health Records

  • Not being able to reset your password or getting locked out at login? 
  • Repeated system and workflow problems 
  • Training challenges 
  • Workflow documentation not optimal. 
  • Patient portal configuration. 
  • Confusing error messages
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Revenue Cycle Management

  • Claim error Resolution 
  • Eligibility 
  • Credit card transaction voiding 
  • Claim batch errors 
  • Insurance rules build 
  • Mapping out an effective workflow queue 
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  • System setup  
  • Database maintenance  
  • On-boarding or off-boarding of staff 
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Platform Troubleshooting

  • eClinicalWorks 
  • NextGen 
  • Allscripts 
  • AthenaIDX 
  • Greenway 
  • And more. 

Why Use Medical Advantage Helpdesk? 

  • Minimize staff burnout
  • Prevent issues before they happen
  • Minimize interruptions to your daily workflow
  • Customization for workflows
  • Set up your system in preparation for rapid practice growth
  • Expert EHR consultants on call – pay only for the time you need, no monthly fees


Get Operations Back on Track with Medical Advantage’s Full-Service EHR Helpdesk 

More than just technical support, it’s about making your practice as efficient as possible. 


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Healthcare Experts On Call

Getting assistance from EHR experts who possess a deep understanding of practice operations means that problems are resolved more efficiently.

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Putting Patients First

Minimizing disruption protects the time you need to sustain relationships and maintain care quality with you patients.

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Happier Staff

Addressing faults with your financial process now prevents future loss and can even help you recover lost revenue. 

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A Better Workday

Help with a wide range of common issues reduces frustration and wasted time. Get the support you need without having to hire more people.

Get In Touch About Accessing the Medical Advantage EHR Help Desk Today

Resolve Problems Now with a Full-Service Support Desk

From quick fixes, to long-term problem resolution, no need to hire more staff. We have you covered! 

General Solutions

Get expert help with any EHR requests of all kinds. We can also:

  • System set-up 
  • Standardize your order sets to improve quality of care and reduce human error 
  • Help with custom reporting and templates 
  • Train your staff on custom letter creation and new provider requests. 

Support Tickets

Get same-day assistance with EHR bugs and interface issues. Our EHR helpdesk team is trained in a number of different systems. We keep the unique needs of your practice in mind so you can get the best support possible. We help with Password resets, error message troubleshooting, and much more.

Operations Support

Get administrative support for your practice needs. We help with such issues as:  

  • Running reports 
  • Database maintenance support 
  • Workflow enhancements 
  • RCM billing workflows 
  • Provide tip sheets and best practices learning to help your team document their workflow 

How Medical Advantage Helpdesk Works 

Enroll for Free

Onboard into our helpdesk system at no cost. When challenges arise, we can address the problem immediately without any setup delays.

Tiered Support for All Problems

Submit a ticket any time through our convenient system. If the matter needs an experienced consultant, one will be assigned to your case accordingly.

Same-Day Response

Minimize interruption to your practice operations with same-day response. Our support team will be right with you.

Liaison to Vendor

Enhance vendor services and resources with a team who knows what to ask for. We can bridge the gaps between your vendor and your organization.

Flexible Billing Structure

 Our flexible pay structure is a cost-effective alternative to increasing FTE

Why Medical Advantage?

We’ve spent two decades working with physicians and practices to help improve patient care, quality, administrative efficiency, profitability and compliance. Our skilled EHR consultants bring a seasoned medical point of view to tackle your EHR issues and deliver ongoing support to meet your unique needs.

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EHR Optimization

Your practice. Your workflow. Our customized solutions.

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EHR Migration

If you’ve exhausted your options with your EHR and are ready to migrate to a new solution, our experts can make the process seamless and pain-free.

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EHR Training and Support

Your in-house expert, we help you optimize workflows, leverage new tools, and provide ongoing technical support.

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Go-Live Support

We listen, then develop a personalized implemention to suit the needs of your practice.

Flexible Timing

Whether you’re carefully planning for the future or need our team to start right away – we can meet your timelines.

Flexible Engagements

The flexibility you need. We can help across multiple locations in large practice groups, or keep the scope small to fit within your budget.

Get In Touch About Accessing the Medical Advantage EHR Help Desk Today

Medical Advantage - TDC Group