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athenaTelehealth Benefits and Features: Considerations for Your Practice 

by | Apr 4, 2024

In recent years, virtual care has been gaining popularity among both patients and providers, and for good reasons. This broad category encompasses telehealth, telemedicine, and various digital healthcare solutions, aiming to create a seamless, comprehensive digital care plan for patients. 

athenahealth telemedicine—a part of the athenahealth product suite—offers a robust platform for practices looking to incorporate telehealth services seamlessly into their existing workflows. This system stands out for its ability to support vital patient care while ensuring compliance with HIPAA regulations.  

Key Benefits of Virtual Care 

Virtual care offers transformative benefits for both healthcare practices and their patients, including the following:  

  • Increased accessibility: One of the most compelling benefits of virtual care is its ability to break down geographical barriers, making healthcare services accessible to patients in remote or underserved areas. 
  • Convenience: Virtual care offers flexibility that is especially beneficial for individuals with mobility challenges, busy schedules, or those who simply prefer the ease of online appointments over traditional in-person visits. 
  • Cost savings: For providers, virtual care reduces the overhead costs associated with maintaining physical spaces for patient visits; patients benefit from decreased travel expenses and the convenience of minimizing time off work. 
  • Improved outcomes: Telehealth facilitates easier follow-ups, ensuring that patients adhere to treatment plans and allowing for adjustments as needed.  

The integration of virtual care into healthcare practices offers a win-win scenario, enhancing the efficiency, reach, and quality of healthcare services. 

Considerations for Using athenaTelehealth in Your Practice 

When considering virtual care solutions like athenaTelehealth, there are several key considerations to keep in mind. These factors not only underline the platform’s viability but also highlight how it can enhance the delivery of healthcare services, offering a seamless patient experience. This section takes a closer look at these considerations. 

Seamless Integration 

One of the standout features of athenaTelehealth is its seamless integration with athenaOne, the comprehensive suite of services offered by athenahealth. By incorporating virtual care services into the existing operations without disrupting workflows, practices can easily extend their service offerings to include telehealth, making the transition as smooth as possible for both staff and patients. 

Comprehensive Features 

athenaTelehealth supports one-on-one video consultations, group conferencing, and a range of other functionalities tailored to the needs of modern healthcare delivery. Features such as customizable video windows enhance the user experience, while integrated billing capabilities ensure that the administrative side of virtual consultations is handled efficiently.  

Compliance and Security 

athenaTelehealth places a strong emphasis on compliance with HIPAA regulations, safeguarding patient information and ensuring that all virtual care services meet the necessary legal standards. This commitment to compliance and security provides practices with peace of mind, knowing that their telehealth operations are not only efficient, but also a safeguard for patient privacy. 

Expanded Coverage 

By offering many services at rates comparable to in-person visits, telehealth becomes a viable option for various healthcare services, encouraging more patients to take advantage of virtual consultations and increasing the reach and impact of healthcare practices. 

4 Tips for Implementing Virtual Care Effectively 

Several critical factors should be considered to ensure a smooth and effective implementation of athenahealthTelemedicine. The following four tips provide guidance for successfully integrating virtual care into your healthcare services: 

  1. Consider Technology Requirements 
  • Infrastructure: Ensure that your practice has a reliable and secure internet connection to support video consultations without interruptions or connectivity issues. 
  • Compatible devices: Confirm that both the healthcare providers and patients have access to devices that are compatible with virtual care platforms, such as smartphones, tablets, or computers. 
  • Software selection: Choose a virtual care platform or software that is user-friendly, meets your practice’s specific needs, and facilitates seamless virtual consultations and data exchange. 
  1. Ensure Privacy and Security 
  • Compliance: Adhere strictly to regulations like HIPAA in the U.S. or GDPR in Europe to protect patient privacy and ensure the security of patient data. 
  • Security measures: Implement robust security measures, including encryption for data transmission and compliant storage solutions, to safeguard patient information. 
  • Best practices: Educate your staff and patients on best practices for maintaining privacy and security during virtual consultations, such as using secure networks and protecting personal devices. 
  1. Implement Ongoing Education 
  • Comprehensive training: Offer thorough training for healthcare professionals on how to use virtual care technologies effectively, including navigating the platform, setting up and conducting virtual consultations, and troubleshooting common technical issues. 
  • Communication skills: Providers should have training in remote communication skills to ensure they can engage with patients effectively and empathetically through a screen, maintaining the same level of care as in-person visits. 
  • Continuous learning: Ongoing learning and feedback sessions to adapt to new developments in virtual care technology ensure innovation in the virtual care experience. 
  1. Assess Integration with Traditional Care 
  • Hybrid model: Determine which services are suitable for virtual delivery and which require face-to-face interaction, customizing care based on patient needs and conditions. 
  • Seamless integration: Ensure that virtual care is integrated smoothly with traditional in-person services, including shared access to patient records to provide a cohesive and comprehensive care experience. 
  • Patient education: Educate patients on the benefits and limitations of virtual care, guiding them on when to seek virtual consultations and when in-person visits are necessary. 

By carefully considering these aspects for suitability with your patient population and integrating virtual care thoughtfully into your practice, you can enhance care delivery, improve patient satisfaction, and embrace the future of healthcare. 

Summary: athenahealth teleHealth 

athenahealth’s teleHealth solutions represent a comprehensive approach to virtual care with solutions designed to facilitate virtual visits across various medical disciplines—including mental health—through a user-friendly platform that supports video conferencing and other forms of digital communication. 

One of the key benefits of athenahealth’s teleHealth services is that it is designed to minimize disruption to existing workflows. By building on athenaOne’s existing channels of communication—such as email and text messages—the transition to incorporating virtual care into a practice’s service offerings is made smoother. This integration ensures that the billing process, patient care coordination, and other administrative tasks work efficiently together, allowing healthcare providers to focus more on patient care rather than backend operations. 

Maximize the Benefits of athenahealth teleHealth Solutions 

Are you getting the most out of your EHR? Our team of certified consultants specializes in the implementation and optimization of athenahealth’s EHR system. From preparing for system upgrades, enhancing your current setup, or facilitating comprehensive training for your staff, we offer customized solutions designed to align with your specific requirements. Reach out to learn how we can elevate the performance of athenahealth solutions for your practice. 


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