athenaCommunicator: Is It a Good Fit for Your Practice? 

by | Mar 8, 2024

With a host of features such as a web-based portal, automated messaging, and online scheduling, athenaCommunicator integrates seamlessly with athenahealth’s broader suite of healthcare software. The platform is designed to not only enhance the patient experience but also streamline administrative tasks and boost the overall efficiency of your practice. athenahealth communicator’s diverse features include a web-based portal, automated messaging, and online scheduling.  

But the question remains: Is athenaCommunicator a good fit for your practice? In this article, we aim to help you make that decision. 

Patient-Centric Features That Enhancing the Patient Journey with athenahealth Communicator 

In the rapidly evolving healthcare landscape, patient-centric features are becoming integral to keeping patients actively engaged. athenaCommunicator is designed to facilitate invaluable patient participation at every step. Some of its key features include: 

  • Secure patient portal: At the heart of athenaCommunicator lies a user-friendly portal that grants patients access to their medical information. They also can view test results, request prescriptions, and manage their appointments, all at the time most convenient for them without having to call the provider.
  • Convenient online scheduling: athenaCommunicator allows patients to book appointments online 24/7. This can reduce the office staff’s call volume and improve patient satisfaction by providing an on-demand and easy-to-use scheduling system. 
  • Automated reminders: Missed appointments can disrupt the flow of your practice and decrease revenue. athenaCommunicator helps to mitigate this problem by sending automated reminders for upcoming appointments. 
  • Flexible payment options: Flexible online payment options through the patient portal streamline the billing process for both patients and practices, encouraging prompt payments to boost revenue.   


One of the key features of athenaCommunicator is its automated appointment reminders. This capability, reminderCall, helps healthcare providers send automated reminders to their patients. These reminders can be in the form of phone calls, text messages, or emails. 

The service is customizable, allowing providers to tailor the reminders based on their specific needs. For instance, you can adjust the timing and frequency of reminders, choose the preferred mode of communication, and even personalize the message content. 

reminderCall not only helps reduce no-show rates but also enhances patient engagement by keeping patients informed and involved in their care process. By automating the reminder process, it also reduces the administrative burden on healthcare staff, allowing them to focus more on patient care. 

With these patient-centric features, athenaCommunicator does more than provide convenience; it fundamentally enhances the patient experience, contributing to the overall success and efficiency of your practice. 

Streamlining Practice Operations for Improved Efficiency 

Efficiency in practice operations is crucial for any healthcare provider. athenahealth patient engagement tools not only enhance the patient experience but also streamlines practice operations. Here is how: 

  • Automated workflows: Elimination of repetitive administrative tasks saves valuable time and resources. Features include pre-designed and customizable messaging for preventive care and post-visit follow-ups.  
  • Staff time optimization: By automating routine tasks, athenahealth Communicator frees up time for your administrative staff that can be directed toward patient care. This not only improves the quality of care provided but also enhances patient satisfaction. 

In a nutshell, athenaCommunicator is more than just a standard patient engagement tool. It is a comprehensive solution designed to streamline your practice’s operations, optimize staff time—and ultimately—improve efficiency.  

Proactive Communication for Long-Term Patient Engagement 

Long-term patient engagement is a critical component of sustainable healthcare practices. athenaCommunicator leverages proactive communication to foster meaningful patient interactions, facilitate targeted care gap outreach, and improve patient retention. Considerations for patient engagement include: 

  • Meaningful patient interactions: Healthcare providers can strengthen their relationships with patients through clear, purposeful communication, including updates about appointments, treatment recommendations, and proactive health maintenance direction. 
  • Targeted care gap outreach: Through the patient portal, providers can personalize messages that encourage patients to schedule preventive screenings or follow up on critical healthcare action items. 
  • Improved patient retention: Proactive communication demonstrates a practice’s commitment to a patient’s well-being. This encourages loyalty by providing attentive care that reduces the likelihood of patients seeking better care elsewhere. 

In essence, athenaCommunicator empowers healthcare providers to engage patients more proactively, fostering stronger doctor-patient relationships, achieving better patient outcomes, and boosting patient retention. With these capabilities, it is clear that athenaCommunicator is not just a platform for communication, it is a partner in patient retention. 

athenaCommunicator: Is It Right for Your Practice? 

Deciding if athenaCommunicator is the right fit for your practice involves several factors. While the platform offers a robust suite of features designed to enhance patient engagement and streamline operations, it is important to consider how these benefits would align with your practice’s specific needs and existing systems. 

Key Benefits of athenahealth Communicator 

athenaCommunicator shines in its ability to automate workflows and optimize staff time, which can significantly improve efficiency within your practice. Moreover, athenaCommunicator facilitates meaningful patient interactions and proactive care gap outreach, fostering long-term patient engagement, and improving overall care quality metrics. This focus on your patients can boost loyalty and potentially improve retention rates. 

Integration With Existing Systems  

Another critical factor to consider is whether athenaCommunicator integrates seamlessly with your current systems. As part of the athenaOne EHR solution, athenaCommunicator is designed to work in conjunction with other athenahealth products. However, if your practice uses different software for EHR or practice management, compatibility is not guaranteed. 

Summary: athenahealth Communicator 

athenaCollector is a game-changer in the realm of population health, offering a fully integrated solution that empowers healthcare providers to engage with patients more effectively. Its comprehensive system enhances patient engagement by allowing providers to seamlessly coordinate care.  

The platform’s comprehensive approach aspires to help medical professionals to devote more time and attention to patient care by reducing the burden of administrative tasks. Also, athenaCollector’s integration capabilities make it an indispensable tool in managing and improving population health.  

Deciding if athenaCommunicator is the right fit for your practice involves evaluation of several factors. However, compatibility with your current systems is crucial. While it works seamlessly with other athenahealth products, it may not integrate as well with different software. 

Revolutionize Patient Engagement with athenahealth Communicator 

Is the athenahealth suite of solutions right for you? Or do you have an existing EHR system that needs optimization? With over two decades of industry expertise, Medical Advantage’s consultants have provided implementation, training, and optimization for countless EHRs across diverse healthcare settings. Contact us to learn more. 


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